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FAQ: I ordered a NodeXL Pro license key but I did not receive an email with a license key. What should I do?

The original license key email is often sent within a minute of the order. If you do not receive a license key email promptly please check your “Spam” or “Junk” folders.  

You should also check to see the email address that you used to pay for your license key.  In some cases the email associated with your payment is different from your main email address.

If you cannot find the original license key in your emails, please send a short note to with the exact email address and the payment transaction ID used when purchasing the license.

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