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Home Forums NodeXL Data Importers: Issues with Twitter, Facebook, YouTube and other network importers [IOException]: A problem occurred while calling the executable that calculates

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  • #9413

    I received this error repeatedly when trying to generate groups/by cluster on a specific file of a pretty large network:

    An unexpected problem occurred. If it occurs again, please copy the details to the clipboard by typing Ctrl-C, then post the details to


    [IOException]: A problem occurred while calling the executable that calculates SNAP graph metrics. Details:

    This application has requested the Runtime to terminate it in an unusual way.
    Please contact the application’s support team for more information.

    at Smrf.NodeXL.Algorithms.GraphMetricCalculatorBase.CalculateSnapGraphMetrics(IGraph oGraph, SnapGraphMetrics eSnapGraphMetrics, List`1 oGroups)

    at Smrf.NodeXL.Algorithms.GraphMetricCalculatorBase.CalculateSnapGraphMetrics(IGraph oGraph, SnapGraphMetrics eSnapGraphMetrics)

    at Smrf.NodeXL.Algorithms.ClusterCalculator.TryCalculateClustersSnap(IGraph oGraph, SnapGraphMetrics eSnapGraphMetric, BackgroundWorker oBackgroundWorker, ICollection`1& oGraphMetrics)

    at Smrf.NodeXL.Algorithms.ClusterCalculator.TryCalculateGraphMetrics(IGraph graph, BackgroundWorker backgroundWorker, ICollection`1& graphMetrics)

    at Smrf.NodeXL.ExcelTemplate.ClusterCalculator2.TryCalculateGraphMetrics(IGraph graph, CalculateGraphMetricsContext calculateGraphMetricsContext, GraphMetricColumn[]& graphMetricColumns)

    at Smrf.NodeXL.ExcelTemplate.GraphMetricCalculationManager.CalculateGraphMetricsAsyncInternal(CalculateGraphMetricsAsyncArgs oCalculateGraphMetricsAsyncArgs, BackgroundWorker oBackgroundWorker, DoWorkEventArgs oDoWorkEventArgs)

    at Smrf.NodeXL.ExcelTemplate.GraphMetricCalculationManager.BackgroundWorker_DoWork(Object sender, DoWorkEventArgs e)

    at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)

    at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

    Thank you for your time and consideration.


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