General Questions

What are system and software requirements for NodeXL Pro?

NodeXL Pro requires:

OPERATING SYSTEM: Microsoft Windows ™(XP, Vista, 7, 8, 10)

SOFTWARE: Microsoft Office™ (2007, 2010, 2013, 2016)

64 bit versions of Windows and Office are recommended (32 bit systems cannot use large amounts of RAM).

RAM: More the better!  4GB is enough to handle very small networks, 8GB for medium networks, 16GB or 32GB is recommended for very large networks (100K edges and above).

CPU: Most computers are now fast enough to handle network calculations. That said, faster CPUs are good for improving NodeXL’s performance. However, currently NodeXL is a (mostly) single threaded application that does not make use of multiple cores.

What is the difference between NodeXL Basic and NodeXL Pro?

NodeXL Basic is available freely and openly to all.  It is positioned as a browser for files created with NodeXL Pro which offers advanced features for professional social network and content analysis.

For a detailed feature overview to compare NodeXL Basic and NodeXL Pro please follow this link.


What are the differences between NodeXL Pro Commercial, Academic/Non-Profit and Student user licenses?

All NodeXL Pro licenses are for the same application, only the type of user (Student, Academic/Govt/Non-Profit, and Commercial) is different.  The pricing structure reflects the ability of our users to pay for a license.  Please select the license appropriate to you.

On how many machines can I run one license?

You may run NodeXL Pro on any number of machines, but only one at a time.

The NodeXL Pro License Key file we send to you must be placed on any machine you would like to use to run NodeXL Pro.

Place the NodeXL Pro License Key file anywhere on the target machine’s file system.

When NodeXL Pro opens, it will ask you to locate this License Key file.  This will then authorize the use of NodeXL Pro on that machine.

When a machine is authorized for NodeXL Pro all other machines that are running NodeXL Pro are de-authorized.  NodeXL Pro will not operate on these machines until one of them is re-authorized.

To re-authorize a machine, copy the ORIGINAL license file (the one attached to the license email) to the target machine.  DO NOT use the license file from any other machine.

When a license file is authorized, the copy of the license file is imprinted with machine specific data that prevents it from running on any other machine.

Only the original license file can (re-)authorize a machine.

I ordered a NodeXL Pro license key but I did not receive an email with a license key. What should I do?

The original license key email is often sent within a minute of the order. If you do not receive a license key email promptly please check your “Spam” or “Junk” folders.  You should also check to see the email address that you used to pay for your license key.  In some cases the email associated with your payment is different from your main email address. If you cannot find the original license key in your emails, please send a short note to [email protected] with the exact email address and the payment transaction ID used when purchasing the license.

Data Importers

What are the limits of the Twitter data importers?

The use of NodeXL Pro Twitter data importers requires a twitter account. Before your first data import you need to authorize NodeXL by entering a token number which is automatically sent to you during the authorization process.

Moreover Twitter’s public free API has many limits.  NodeXL Basic and Pro are both effected by these limits. Data is available only for 8-9 days.  Queries cannot return more than 18,000 tweets.

The follower network is further restricted: the rate at which queries about who follows who can be asked is low.

The follower list is limited to the most recent 2,000 users.

NodeXL Pro does not enable the collection of data beyond these limits.  That said, NodeXL can process data from commercial data providers (like Crimson Hexagon or Radian6).  While these are expensive options, they may be the only way to get historical data from Twitter.

Commercial services like Radian6 and Crimson Hexagon might provide archival data – but not cheaply!

Please see:


You may be able to get a little bit more data from the public Twitter API by using the SINCE: and UNTIL: operators – example:

QUERYTERM since:2016-01-21 until:2016-01-27

Since: and Until: operators scope the time frame of the query.

Twitter controls its API and throttles it based on unknowable parameters.  We notice that the more the volume of tweets == less tweets delivered.

One alternative is to do day long slices and append them in order to maximize the data available from Twitter.

You may also be interested in this: which enables NodeXL to connect to the “STREAM” API from Twitter (which sometimes delivers larger volumes of data).

What are the limits of the Facebook data importers?

The only major limit of the public free Facebook is time. You can get as much historical data from fan pages and groups as you like, yet the network data download may take quite a while as the download stops and resumes.

Please note that the download of network data from large fan pages can easily max out your system memory if you do not limit the number of reactions, likes and shares when setting up the data importer.

What is a 3rd Party Data Importer?

What are the limits of the Flicker data importer?

Error Message

"Invalid License" - What should I do?

This issue can be resolved by copying the original key attached to the delivery email back onto the target system.  On some systems files can be set to be read only by default.  If this happens, NodeXL Pro can then not update (and validate) its license key.    To resolve the issue, find the location of the “.LIC” file we sent to you.  This is the original license key file sent as an attachment to an email.    Save this file to the location of the current license key file (you may have created a folder for this or left it in downloads or the desktop).  When you locate the NodeXL Pro License key file (“licensePro_#.lic”) in the file browser, right-click it and select Properties.  Then uncheck “Read-Only”.  This should then allow NodeXL Pro to read and update the license key.

If you cannot resolve this issue please send an email to [email protected] and we will help you as soon as possible.

"OutOfMemoryException" - What does that mean?

If this message shows up, you have reached the limits of your machine. Please take a look at the sytem requirements above.

"Object reference not set to an instance of an object" - What does that mean?

Issue: NodeXL Crashes and displays “Object reference not set to an instance of an object”

A common cause for this issue is the location of the NodeXL Pro License key.
Delete the current NodeXL Pro license key.
Find the email that was sent with the initial NodeXL Pro license key attached.
Copy the NodeXL Pro License Key to the local file system.  A good place is a folder created on the desktop called “NodeXL Pro”.

Restart NodeXL Pro.  It will ask for the location of the NodeXL Pro License Key.  Once that is provided, it should work properly.

There are several other possible solutions to this problem.  If these steps do not resolve the issue, please install TeamViewer and send a message with the Team Viewer ID and PW to [email protected] and we will fix the problem as soon as possible.


How do I cite NodeXL in my research publication?

If you are publishing a paper that makes use of NdeXL we would be happy to feature it in our list!  Please see: for information about NodeXL in research and education.

To cite NodeXL in your papers please use the following:

Smith, M., Ceni A., Milic-Frayling, N., Shneiderman, B., Mendes Rodrigues, E., Leskovec, J., Dunne, C., (2010). NodeXL: a free and open network overview, discovery and exploration add-in for Excel 2007/2010/2013/2016, from the Social Media Research Foundation,